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we help?

Subscriptions are managed directly by Apple or Google.

On iPhone: go to Settings → Apple ID → Subscriptions, find Nolapse and tap Cancel.

On Android: open the Google Play Store → Account → Subscriptions, find Nolapse and cancel.

Open the app, go to Settings → Subscription and tap Restore Purchases. Your subscription is tied to your Apple ID or Google Account and will be restored instantly.

Yes — the filter is probabilistic, not deterministic. Short-term patterns can feel repetitive but the distribution balances over time. If you're on Pro, you can review your block rate in Settings → Adaptive Filter and adjust it.

Make sure notifications are enabled in your phone's System Settings → Nolapse → Notifications. Inside the app, check Settings → Notifications and confirm the toggles are on.

If they're enabled and still not arriving, try toggling them off and on, then restart the app.

In the Crisis mode screen, press and hold the deactivation button for 30 continuous seconds. This is intentional friction — the extended hold gives you time to reconsider before overriding a self-imposed block.

All your data is stored locally on your device by default. To delete it, go to Settings → Delete Profile inside the app. This permanently removes all local impulse history, your risk profile, and saved statistics.

This action cannot be undone.

No. Nolapse uses anonymous Firebase authentication and stores all behavioural data locally on your device. Nothing is transmitted to external servers without your explicit consent. See our Privacy Policy for full details.

Use the contact form on this page or email us directly at support@getnolapse.app. We typically reply within 1–2 business days.