How can
we help?

Subscriptions are managed directly by Apple or Google.

On iPhone: go to Settings → [your name] → Subscriptions, find nolapse and tap Cancel Subscription.

On Android: open the Google Play Store, tap your profile icon → Payments & subscriptions → Subscriptions, find nolapse and cancel.

Deleting the app does not cancel the subscription. Pro stays active until the end of the period already paid.

Open the app, go to Settings → Subscription and tap Restore Purchases. Your subscription is tied to your Apple ID or Google Account and will be restored instantly.

Yes — the filter is probabilistic, not deterministic. Short-term patterns can feel repetitive but the distribution balances over time. If you're on Pro, you can review your block rate in Settings → Adaptive Filter and adjust it.

Make sure notifications are enabled in your phone's System Settings → nolapse → Notifications. Inside the app, check Settings → Notifications and confirm the toggles are on.

If they're enabled and still not arriving, try toggling them off and on, then restart the app.

In the Crisis mode screen, press and hold the deactivation button for 30 continuous seconds. This is intentional friction — the extended hold gives you time to reconsider before overriding a self-imposed block.

All your data is stored locally on your device by default. To delete it, go to Settings → Delete Profile inside the app. This permanently removes all local impulse history, your risk profile, and saved statistics.

This action cannot be undone.

No. Your check-ins, impulse history and statistics are stored only on your device and are never sent to us or to anyone else. The only data processed outside your device is your subscription status, verified through RevenueCat with an anonymous ID. See our Privacy Policy for full details.

Use the contact form on this page or email us directly at support@getnolapse.app. We typically reply within 1–2 business days.